Parents Of Baby In Carjacked Vehicle Are Suing VW For Refusing To Assist Police

2021 VW Atlas SEL Premium 4Motion

2021 VW Atlas SEL Premium 4Motion
Image: Volkswagen

A family is suing Volkswagen after the firm refused to assist them in finding their carjacked vehicle, which included their infant son, unless the parents or police paid a $150 subscription fee.

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Taylor Shepherd was carjacked by two masked males after pulling into her driveway in her 2021 VW Atlas in February of this year. Worse, her two-year-old kid was in the backseat at the time. She tried to stop them, but the Atlas actually ran over her, breaking her pelvis and jeopardizing her six-month pregnant. “They ran up and down the entire left side of my body.” “There were tire tracks all over my stomach,” Shepherd told Fox32.

Shepherd contacted 911, assuming she could acquire GPS information via VW’s vehicle control and tracking Car-Net app. The software, however, proved to be useless unless you paid, which is an unreasonable request in an emergency like this. When the Lake County Sheriff’s Office requested the GPS data, VW did just that. Andy Kalmowitz, one of our own:

A Car-Net representative reportedly refused to grant access to the service until someone paid the $150 cost to resume the service and find the Atlas. This occurred despite the fact that a detective apparently pleaded to “extremely exigent circumstances.” The representative apparently cited company policy as the reason.

“The detective had to work out getting a credit card number, and then call the representative back to pay the $150, and at the time the representative provided the GPS location of the vehicle,” Christopher Covelli, the sheriff’s office Deputy Chief, told the Sun Times.

Ultimately though it was a waste of time. The whole ordeal of trying to get a payment took so long, the sheriffs had already located Shepherd’s son wandering alone in a parking lot and the Atlas a few miles away. Now Shepherd and her family are suing VW saying they can’t let something like that happen to anyone else.

The family’s attorney, Gerald Bekkeman, called VW’s refusal to give the data shocking. “It shocks the conscience to hear that somebody could refuse to turn over information on a kidnapped child for a $150 subscription renewal.”

We’ve reached out to VW for comment on the case and will update this when they get back to me.

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